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CANCELLATIONS/ EXCHANGES/ RETURNS

ABSOLUTELY NO REFUND OR EXCHANGES ON SALE ITEMS, KNIT BEANIES AND FITTED HAT DROPS!

 

CANCELLATIONS:

Our fitted cap drops and knit beanies are Final Sale items. No returns, exchanges or order cancellations are allowed for those caps.

REFUNDS:

We understand that sometimes items just don’t work out for one reason or another. We’re happy to try and make it right for you with a return or an exchange. We ask that the item be returned within 14 days of package delivery. The item must be brand new, unused or unwashed, with all tags and original packaging still attached and any accessories included.

We cannot accept items that have been modified in any way, such as: monograms, alterations, for return or exchange.

We also do NOT offer any kind of warranty on our products. Once a product has been used, we can no longer exchange it or replace it for you if problems arise. 

Refunds are based on the original price paid, excluding shipping, which is not refundable. In addition, we do not accept any returns for underwear, socks, white caps or sale items. If you are buying a product that is white, please be aware that we can not exchange it nor accept its return.

 

Returns are at the buyer's expense. You may ship the return package to us using any carrier you wish. Simply, email us and let us know why you are returning the item, just make sure to include a copy of your packing list or receipt in the package so we will know which account to make the refund to.

EXCHANGES:

If you would like to make an exchange simply, buy the new desired items on our site before it sells out. Send the original item back for a refund. Please ensure all items are in same condition, or we will impose a restocking fee of 20-40% depending on how bad the items looks once received.

Items returned in unacceptable condition will not be refunded nor exchanged. If a customer wants to reclaim any such non-refundable items, they will be responsible for paying shipping to retrieve them. Otherwise items will be donated.

If there was an issue with an item or size, simply, email us at SUPPORT@HATDREAMS.COM

Return and Exchange Address:

Please make sure to get a tracking number. We cannot issue a refund on items we do not receive.

1st Down/ HD Returns
3231 Donnell Dr
District Heights, MD 20747

Returns Processing:

We process most returns within 3-5 days of receipt. You will receive an email indicating the amount credited to your account if a return is requested, or an email indicating your exchange was shipped. Depending on your credit card processor, it may take up to 7 days to see the money refunded to your account.